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1

Performance outcomes of supply chain agility: When should you be agile?

Gligor, David M., Esmark, Carol L., Holcomb, Mary C.

Journal:

Journal of Operations Management

Year:

2015

Language:

english

File:

PDF, 365 KB

english, 2015

2

Managing closing time to enhance manager, employee, and customer satisfaction

Noble, Stephanie M., Esmark, Carol L., Ashley, Christy

Journal:

Business Horizons

Year:

2015

Language:

english

File:

PDF, 197 KB

english, 2015

3

Timeliness, transparency, and trust: A framework for managing online customer complaints

Stevens, Jennifer L., Spaid, Brian I., Breazeale, Michael, Esmark-Jones, Carol L.

Journal:

Business Horizons

Year:

2018

Language:

english

File:

PDF, 255 KB

english, 2018

4

Co-producing with consumers: how varying levels of control and co-production impact affect

Stevens, Jennifer, Esmark, Carol L., Noble, Stephanie M., Lee, Na Young

Journal:

Marketing Letters

Year:

2017

Language:

english

File:

PDF, 529 KB

english, 2017

5

Bad behavior and conflict in retailing spaces: Nine suggestions to ease tensions

Esmark, Carol L., Noble, Stephanie M.

Journal:

Business Horizons

Year:

2016

Language:

english

File:

PDF, 300 KB

english, 2016

6

Accumulation versus instant loyalty programs: The influence of controlling policies on customers' commitments

Noble, Stephanie M., Esmark, Carol L., Noble, Charles H.

Journal:

Journal of Business Research

Year:

2014

Language:

english

File:

PDF, 509 KB

english, 2014

7

Approacher be-wear? Increasing shopper approach intentions through employee apparel

Barney, Christian, Jones, Carol L. Esmark, Farmer, Adam

Journal:

Journal of Business Research

Year:

2020

File:

PDF, 1.87 MB

2020

8

Building international business theory: A grounded theory approach

Gligor, David M, Esmark, Carol L, Gölgeci, Ismail

Journal:

Journal of International Business Studies

Year:

2016

Language:

english

File:

PDF, 317 KB

english, 2016

9

Tell it like it is: The effects of differing responses to negative online reviews

Esmark Jones, Carol L., Stevens, Jennifer L., Breazeale, Michael, Spaid, Brian I.

Journal:

Psychology and Marketing

Year:

2018

Language:

english

File:

PDF, 467 KB

english, 2018

10

The effects of behavioral, cognitive, and decisional control in co-production service experiences

Esmark, Carol L., Noble, Stephanie M., Bell, John E., Griffith, David A.

Journal:

Marketing Letters

Year:

2016

Language:

english

File:

PDF, 309 KB

english, 2016

11

Retail space invaders: when employees’ invasion of customer space increases purchase intentions

Esmark, Carol L., Noble, Stephanie M.

Journal:

Journal of the Academy of Marketing Science

Year:

2016

Language:

english

File:

PDF, 855 KB

english, 2016

12

I’ll Be Watching You: Shoppers’ Reactions to Perceptions of Being Watched by Employees

Esmark, Carol L., Noble, Stephanie M., Breazeale, Michael J.

Journal:

Journal of Retailing

Year:

2017

Language:

english

File:

PDF, 903 KB

english, 2017

13

Appreciating Anonymity: An Exploration of Embarrassing Products and the Power of Blending In

Esmark Jones, Carol L., Barney, Christian, Farmer, Adam

Journal:

Journal of Retailing

Year:

2018

Language:

english

File:

PDF, 2.31 MB

english, 2018

14

A tangled web: views of deception from the customer's perspective

Gillespie, Erin Adamson, Hybnerova, Katie, Esmark, Carol, Noble, Stephanie M.

Journal:

Business Ethics: A European Review

Year:

2016

Language:

english

File:

PDF, 161 KB

english, 2016

15

Panic Attack: How Illegitimate Invasions of Privacy Cause Consumer Anxiety and Dissatisfaction

Esmark Jones, Carol L., Stevens, Jennifer L., Noble, Stephanie M., Breazeale, Michael J.

Journal:

Journal of Public Policy & Marketing

Year:

2019

Language:

english

File:

PDF, 825 KB

english, 2019

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